@article{aznaurova_popova_2012, 
  title={Features of formalization of information for indistinct estimation and forecasting of activity of clients of the Call-center}, 
  DOI={10.20914/2310-1202-2012-4-68-70}, 
  abstractNote={Features of formalization of the entrance and target information for the module of indistinct estimation that allows to raise accuracy of forecasting and efficiency of planning of resources are considered.}, 
  publisher={Voronezh state university of engineering technologies}, 
  author={Aznaurova and Popova}, 
  year={2012}
  }