@article{porto_machado_sousa_pachá_kasaya_2018, 
  title={LOGISTIC ATTRIBUTES IN E-COMMERCE CONSUMER SATIS-FACTION}, 
  DOI={10.6084/m9.figshare.7376750.v1}, 
  abstractNote={This paper has as central purpose of research to
evaluate how the consumers via e-commerce perceive the aspects of logistic
performance. The growth of internet sales consolidates e-commerce as a major
retail channel. Market supply is made direct to the consumer, by a greater
number of individual orders in smaller quantities and in a unique diversity of
specifications. Deliveries are frequent for home addresses. Thus, logistics is
associated with the transaction the consumer makes with the seller. Therefore,
it becomes coherent to investigate whether logistic performance influences
consumer satisfaction. It is concluded that the influence of e-commerce
logistics on consumer satisfaction of cosmetics is low so that logistics does
not bring additional satisfaction, it only prevents the customer from being
dissatisfied.}, 
  publisher={Figshare}, 
  author={PORTO and MACHADO and SOUSA and PACHÁ and KASAYA}, 
  year={2018}, 
  month={Nov}
  }