@article{v_satyanarayana_2014, 
  title={A Study on Patient Perceived Service Quality in a Tertiary Care Teaching Hospital}, 
  volume={16}, 
  DOI={10.9790/487x-161112933}, 
  number={11}, 
  publisher={IOSR Journals}, 
  author={V and Satyanarayana}, 
  year={2014}
  }