@article{ritter_freed_haskett_2005, 
  title={Discovering user information needs}, 
  volume={12}, 
  DOI={10.1145/1082369.1082385}, 
  publisher={Association for Computing Machinery (ACM)}, 
  author={Ritter and Freed and Haskett}, 
  year={2005}, 
  month={Sep}
  }