@article{biswas_2017, 
  title={An Ergodic Control Problem for Many-Server Multiclass Queueing Systems with Cross-Trained Servers}, 
  DOI={10.1287/stsy.2017.0002}, 
  publisher={Institute for Operations Research and the Management Sciences (INFORMS)}, 
  author={Biswas}, 
  year={2017}
  }